1. Digital goods
Our products are digital accounts delivered by email. Because of their nature, all sales are generally final once valid credentials have been delivered.
2. Replacements
If any account does not work as described (wrong credentials, already-banned account, missing promised features), tell us within 7 days of delivery with your order details and we will replace it with a working equivalent — free of charge. This is our standard guarantee and applies to every order.
3. Refunds
If we cannot provide a working replacement within a reasonable time, you may request a refund for the affected items. Refunds are issued to the original payment method where technically possible; for crypto payments, refunds are issued in the same cryptocurrency to your wallet address.
4. Non-refundable cases
We cannot refund or replace accounts that were banned, locked, or misused after successful delivery due to the buyer’s own actions (for example, violating the platform’s rules, changing recovery details incorrectly, or reselling). Please follow the usage guidance we send with your credentials.
5. How to claim
Contact support with your order email and a description (screenshots help). We aim to resolve replacement requests within 48 hours.